Bare Metal Recovery I have been testing Change Management in System Center Service Manager beta 1. ITIL defines the change management process this way: The goal of the Change Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes, in order to minimize the impact of change-related incidents [...]
Posts Tagged ‘Beta’
Change Management in System Center Service Manager
Posted: 11th January 2009 by Anders Bengtsson in System Center Service ManagerTags: Beta, Change Management, ITIL, MOF, Service Manager, System Center
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Incident Management in System Center Service Manager
Posted: 28th December 2008 by Anders Bengtsson in System Center Service ManagerTags: Beta, Incident Management, ITIL, MOF, Service Manager, System Center
I have been testing Incident Management (IM) with focus on the notification part of IM in System Center Service Manager beta 1. The main goal of the IM process is to get back to a normal service operation as quickly as possible and to minimize the impact on the business, in other words ensuring that [...]