Yesterday I attend at Michael Nappi session “System Center Service Manager Product Overview”. During this the roadmap of Service Manager was shown.

  • 2008 H2, Beta 1 (early December or end of November, will not include the self-service IT portal)
  • 2009 H1, Beta 2 (summer 2009, will include the self-service IT portal and will also be feature complete)
  • 2009 H2, RC
  • 2010 H1, RTM

Service Manager three big investments areas are:

Automated MOF/ITIL process

  • Incident Management
  • Self-Service IT Portal
  • Change Management

System Center Integration

  • System Center Configuration Manager
  • System Center Operations Manager
  • Active Directory

Extensible platform

  • Publik SDK
  • Linked framework
  • Management pack extensibility