Yesterday I attend at Michael Nappi session “System Center Service Manager Product Overview”. During this the roadmap of Service Manager was shown.
- 2008 H2, Beta 1 (early December or end of November, will not include the self-service IT portal)
- 2009 H1, Beta 2 (summer 2009, will include the self-service IT portal and will also be feature complete)
- 2009 H2, RC
- 2010 H1, RTM
Service Manager three big investments areas are:
Automated MOF/ITIL process
- Incident Management
- Self-Service IT Portal
- Change Management
System Center Integration
- System Center Configuration Manager
- System Center Operations Manager
- Active Directory
Extensible platform
- Publik SDK
- Linked framework
- Management pack extensibility
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