Beta 1 of System Center Service Manager

Beta 1 of System Center Service Manager is now available for download on the Microsoft Connect website. Beta 1 includes a number of functionality:

  • Distributed install
  • Administration wizards for easy solution configuration
  • AD connection wizard · SMS 2003 SP3 connection wizard
  • Asset inventory including the first phase of asset reconciliation in the CMDB
  • Incident management including queues, customizable drop-down values, asset linking, and notification workflows
  • Change management including queues, customizable drop-down values, asset and incident linking, multiple review stages, activity management and notification workflows
  • A self-service portal which includes knowledge search, service request submission, and software provisioning integrated with SMS 2003 SP3
  • Knowledge Management including authoring, viewing, comment and rating all integrated with Word 2007 and SharePoint 2007
  • Data Warehousing and Reporting including 6 sample reports for incident, change and asset data