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I have seen the question at Technet forums a number of times, is it possible to merge to incidents? In this post I have built a idea how to do it. When you run it you input two incident numbers. The first number  is the incident that you want to keep, and the second number [...]

I have a couple of Service Manager customers that want to automatically close incidents one day after they are resolved by a analyst. It will save them some manually work. In this post I will show you how to build a workflow that does this. The following example will close incidents that has been in resolved [...]