Archive for April, 2010

Business Services in Service Manager

Posted: 26th April 2010 by Anders Bengtsson in System Center Service Manager

Business Services in Service Manager 2010 is a way for you to present your services, both IT components within it and properties of it like affected users and SLA level. Business Services often start in Operations Manager as a distributed application. You then import the same management packs into Service Manager to get the structure [...]

Incident Notification in Service Manager 2010

Posted: 19th April 2010 by Anders Bengtsson in System Center Service Manager

This week I have been working with notification in Service Manager. Some of my Service Manager customers need Swedish e-mail messages to one part of the company and for example English e-mail messages to another part of the company. To get that to work there are a number of steps to take. After configure e-mail notification [...]