Incident Notification in Service Manager 2010I have been testing Incident Management (IM) with focus on the notification part of IM in System Center Service Manager beta 1. The main goal of the IM process is to get back to a normal service operation as quickly as possible and to minimize the impact on the business, in other words ensuring that [...]
Posts Tagged ‘Incident Management’
Incident Management in System Center Service Manager
Posted: 28th December 2008 by Anders Bengtsson in System Center Service ManagerTags: Beta, Incident Management, ITIL, MOF, Service Manager, System Center
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