{"id":1395,"date":"2010-03-16T04:12:55","date_gmt":"2010-03-16T02:12:55","guid":{"rendered":"http:\/\/contoso.se\/blog\/?p=1395"},"modified":"2010-03-12T14:37:00","modified_gmt":"2010-03-12T12:37:00","slug":"importing-knowledge-into-service-manager-2010-part-2","status":"publish","type":"post","link":"https:\/\/contoso.se\/blog\/?p=1395","title":{"rendered":"Importing knowledge into Service Manager 2010 &#8211; part 2"},"content":{"rendered":"<p>In <a href=\"http:\/\/contoso.se\/blog\/?p=1285\">this<\/a>\u00c2\u00a0post I wrote about how-to import knowledge into Service Manager 2010. This week I did some tests about importing knowledge including data from a word file (docx)\u00c2\u00a0and a rich text format file (rtf). In my previous post about importing knowledge I wrote how you could use files and how they are mapped to the knowledge article text fields. If I use a Word file (docx) the result is &#8220;raw data&#8221;, not how we see the same file in Word.<\/p>\n<p style=\"text-align: center;\"><a href=\"http:\/\/contoso.se\/blog\/wp-content\/uploads\/2010\/03\/ImportKnowledge01.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"size-medium wp-image-1396  aligncenter\" title=\"ImportKnowledge01\" src=\"http:\/\/contoso.se\/blog\/wp-content\/uploads\/2010\/03\/ImportKnowledge01-300x189.jpg\" alt=\"\" width=\"300\" height=\"189\" srcset=\"https:\/\/contoso.se\/blog\/wp-content\/uploads\/2010\/03\/ImportKnowledge01-300x189.jpg 300w, https:\/\/contoso.se\/blog\/wp-content\/uploads\/2010\/03\/ImportKnowledge01.jpg 849w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>\u00c2\u00a0<\/p>\n<p>If I instead use a Rich Text form file it looks really nice in the Service Manager console.<\/p>\n<p style=\"text-align: center;\"><a href=\"http:\/\/contoso.se\/blog\/wp-content\/uploads\/2010\/03\/ImportKnowledge02.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"size-medium wp-image-1400  aligncenter\" title=\"ImportKnowledge02\" src=\"http:\/\/contoso.se\/blog\/wp-content\/uploads\/2010\/03\/ImportKnowledge02-290x300.jpg\" alt=\"\" width=\"290\" height=\"300\" srcset=\"https:\/\/contoso.se\/blog\/wp-content\/uploads\/2010\/03\/ImportKnowledge02-290x300.jpg 290w, https:\/\/contoso.se\/blog\/wp-content\/uploads\/2010\/03\/ImportKnowledge02.jpg 557w\" sizes=\"(max-width: 290px) 100vw, 290px\" \/><\/a><\/p>\n<p>Summary: Try to use rich text format files instead of normal Word files when importing knowledge into Service Manager.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this\u00c2\u00a0post I wrote about how-to import knowledge into Service Manager 2010. This week I did some tests about importing knowledge including data from a word file (docx)\u00c2\u00a0and a rich text format file (rtf). In my previous post about importing knowledge I wrote how you could use files and how they are mapped to the &hellip; <a href=\"https:\/\/contoso.se\/blog\/?p=1395\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[25],"tags":[],"_links":{"self":[{"href":"https:\/\/contoso.se\/blog\/index.php?rest_route=\/wp\/v2\/posts\/1395"}],"collection":[{"href":"https:\/\/contoso.se\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/contoso.se\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/contoso.se\/blog\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/contoso.se\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1395"}],"version-history":[{"count":9,"href":"https:\/\/contoso.se\/blog\/index.php?rest_route=\/wp\/v2\/posts\/1395\/revisions"}],"predecessor-version":[{"id":1404,"href":"https:\/\/contoso.se\/blog\/index.php?rest_route=\/wp\/v2\/posts\/1395\/revisions\/1404"}],"wp:attachment":[{"href":"https:\/\/contoso.se\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1395"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/contoso.se\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1395"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/contoso.se\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1395"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}