{"id":36,"date":"2006-06-13T22:45:36","date_gmt":"2006-06-13T20:45:36","guid":{"rendered":"http:\/\/contoso.se\/blog\/?p=36"},"modified":"2006-12-28T16:07:13","modified_gmt":"2006-12-28T14:07:13","slug":"auto-resolution","status":"publish","type":"post","link":"http:\/\/contoso.se\/blog\/?p=36","title":{"rendered":"Auto-resolution"},"content":{"rendered":"

A MOM Operator can sometimes experience that alerts disappear. This phenomenon depends on a function that will auto resolve alerts after a specified time if no one does anything with them. MOM will keep track how long an alert has been in a resolution state. <\/font><\/p>\n

For example if a alert exceed times settings under “Alert Resolution States” and “Service Level Agreement” there will be an alert in the service-level exception alert view in Operators Console. This is a way to make sure alerts are handle the correct way. <\/font><\/p>\n

Auto alert resolution gives MOM the possibility to update the MOM database (OnePoint) when an alert is not active anymore, without a operator has done anything. Under global settings in the Administrator console you can setup all times controlling when an alert will be auto resolved. There is two type of alerts “normal alerts” and “state alerts”. Normal alerts have problem state = Investigate. State problem have problem state = active or inactive. MOM cant auto resolve alerts that has problem state = active since the problem remain and no one knows if there will be more alerts. MOM will auto resolve alerts that fulfill this<\/font><\/p>\n

resolution state = 'new' and problem state != 'active'<\/code><\/strong><\/font><\/p>\n

Default time settings is
\nAutomatically resolved critical error alerts 90 days
\nAutomatically resolved error alerts 2 days
\nAutomatically resolved inactive alerts 1 hours
\nAutomatically resolved informational alerts 4 hours
\nAutomatically resolved security issue alerts 90 days
\nAutomatically resolved service unavailable alerts 90 days
\nAutomatically resolved success alerts 4 hours
\nAutomatically resolved warning alerts 1 day<\/font>\n<\/p>\n

The following is a example from the history tab on an alert in Operators Console. It shows how an alert was created, according to the global settings it was auto resolved after 2 days. 2 days is default for serverity = error. <\/font><\/p>\n

2006-06-09 05:30:03: AutoResolved<\/span>
\n<\/span>Auto Resolving Alert<\/span>
\n<\/span>Changed ‘Resolution State’ from ‘New’ to ‘Resolved’.\u00c2\u00a0<\/span> <\/span>2006-06-07 10:51:43: NT AUTHORITY\\NETWORK SERVICE
\nAlert is created in management group Contoso.<\/span>\u00c2\u00a0 <\/span>\u00c2\u00a0<\/p>\n

<\/span>\u00c2\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"

A MOM Operator can sometimes experience that alerts disappear. This phenomenon depends on a function that will auto resolve alerts after a specified time if no one does anything with them. MOM will keep track how long an alert has been in a resolution state. For example if a alert exceed times settings under “Alert … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[2],"tags":[],"_links":{"self":[{"href":"http:\/\/contoso.se\/blog\/index.php?rest_route=\/wp\/v2\/posts\/36"}],"collection":[{"href":"http:\/\/contoso.se\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/contoso.se\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/contoso.se\/blog\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/contoso.se\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=36"}],"version-history":[{"count":0,"href":"http:\/\/contoso.se\/blog\/index.php?rest_route=\/wp\/v2\/posts\/36\/revisions"}],"wp:attachment":[{"href":"http:\/\/contoso.se\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=36"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/contoso.se\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=36"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/contoso.se\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=36"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}