Everyone working with the System Center product suite has most likely read one of the \u00e2\u20ac\u0153Unleashed\u00e2\u20ac\u009d books. In many forums they have been described as a technical \u00e2\u20ac\u009dbible.\u00e2\u20ac\u009d We are pleased to announce there will be a new \u00e2\u20ac\u0153bible\u00e2\u20ac\u009d for Service Manager 2010!
\nService Manager, the long-awaited third major component of Microsoft\u00e2\u20ac\u2122s System Center suite, addresses the “Supporting” quadrant of the MOF process model. System Center Service Manager 2010 Unleashed will provide in-depth reference and technical information about Microsoft System Center Service Manager 2010, as well as information on other products and technologies on which its features and components are dependant.<\/html><\/p>\n
The content uses an end-to-end feature implementation perspective, facilitating more optimized deployments by covering related topics in a stepwise order for a given feature area. The book begins with an overview, moves into planning, design, and implementation, and then covers the most important and significant feature sets of the product – of interest to SCSM administrators worldwide.<\/p>\n
Authors are Kerrie Meyler, Alexandre Verkinderen, Anders Bengtsson, David Pultorak, and Patrik Sundqvist. Also contributing are Travis Wright, Kurt Van Hoecke, and Maarten Goet.<\/p>\n
Here are some of the topics we plan to cover:<\/p>\n
\u00e2\u20ac\u00a2 Service Manager Basics
\n\u00e2\u20ac\u00a2 Service Manager 2010 Overview
\n\u00e2\u20ac\u00a2 MOF & ITIL (Why You Care)
\n\u00e2\u20ac\u00a2 Looking Inside Service Manager
\n\u00e2\u20ac\u00a2 Designing Service Manager
\n\u00e2\u20ac\u00a2 Planning Complex Configurations
\n\u00e2\u20ac\u00a2 Installing Service Manager 2010
\n\u00e2\u20ac\u00a2 Using the Service Manager Console
\n\u00e2\u20ac\u00a2 Connecting to Operations Manager, Configuration Manager, and Active Directory
\n\u00e2\u20ac\u00a2 Business Services
\n\u00e2\u20ac\u00a2 Incident Management
\n\u00e2\u20ac\u00a2 Problem Management
\n\u00e2\u20ac\u00a2 Change Management
\n\u00e2\u20ac\u00a2 Release Management Services
\n\u00e2\u20ac\u00a2 IT Management – Governance, Risk Management, and Compliance
\n\u00e2\u20ac\u00a2 Using the Self-Service Portal
\n\u00e2\u20ac\u00a2 Notification
\n\u00e2\u20ac\u00a2 Service Manager and Security
\n\u00e2\u20ac\u00a2 Backup, Recovery, and Maintenance
\n\u00e2\u20ac\u00a2 Customization Planning
\n\u00e2\u20ac\u00a2 Customizing Workflows and Management Packs
\n\u00e2\u20ac\u00a2 Reports, Dashboards, and Data Analysis
\n\u00e2\u20ac\u00a2 Customizing the Data Warehouse and Reporting
\n\u00e2\u20ac\u00a2 Service Manager and the Managed Service Provider
\n\u00e2\u20ac\u00a2 Partner Solutions<\/p>\n
Service Manager 2010 Unleashed will be published by Sams Publishing, joining the existing System Center series with Unleashed books on Operations Manager and Configuration Manager. The book will incorporate Service Manager 2010 SP1 as well as enhancements in an anticipated R2 release in 2011.
\nI\u00e2\u20ac\u2122m very proud to be working on this book and I would like to thank Kerrie Meyler for asking me to join the project.<\/p>\n","protected":false},"excerpt":{"rendered":"
Everyone working with the System Center product suite has most likely read one of the \u00e2\u20ac\u0153Unleashed\u00e2\u20ac\u009d books. In many forums they have been described as a technical \u00e2\u20ac\u009dbible.\u00e2\u20ac\u009d We are pleased to announce there will be a new \u00e2\u20ac\u0153bible\u00e2\u20ac\u009d for Service Manager 2010! Service Manager, the long-awaited third major component of Microsoft\u00e2\u20ac\u2122s System Center suite, … Continue reading