{"id":1827,"date":"2010-09-09T15:24:42","date_gmt":"2010-09-09T13:24:42","guid":{"rendered":"http:\/\/contoso.se\/blog\/?p=1827"},"modified":"2010-09-09T15:24:42","modified_gmt":"2010-09-09T13:24:42","slug":"quick-calls-in-service-manager-2010","status":"publish","type":"post","link":"http:\/\/contoso.se\/blog\/?p=1827","title":{"rendered":"Quick Calls in Service Manager 2010"},"content":{"rendered":"

Quite often someone in the Service Manager forum ask how to ask really quick and simple questions. They think that it is to many clicks to use the default incident form or incident process. In this blog post I will show you a solution to that, a way to create a new type of work items simple.<\/p>\n

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  1. Open the Service Manager Authoring Tool<\/li>\n
  2. Click File>New<\/li>\n
  3. Input a name, for example Contoso.QuickCalls<\/li>\n
  4. In your new management pack, right-click classes and select Create Work Item Class…<\/li>\n
  5. In the Create class window, input Contoso.QuickCall<\/li>\n
  6. In the Class properties window, delete the default Property_10<\/li>\n
  7. Click Create property and add a property named ClassificationCategory<\/li>\n
  8. In the details pane of ClassificationCategory select Incident Classification as List Type (from the Incident Management Library management pack)<\/li>\n<\/ol>\n

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    1. In management pack explorer, right-click Form and select Create<\/li>\n
    2. In the base class window, select Contoso.QuickCall<\/li>\n
    3. In the Create Form window, input Contoso.QuickCall.Form as internal name<\/li>\n
    4. On the form drag and drop the following items,
      \n\"\"<\/li>\n
    5. Verify that you have\u00c2\u00a0a user picker, a textbox and a list picker and a couple of labels<\/li>\n
    6. In the details field of each object configure the binding path according to\n