{"id":1605,"date":"2010-06-21T18:18:29","date_gmt":"2010-06-21T16:18:29","guid":{"rendered":"http:\/\/contoso.se\/blog\/?p=1605"},"modified":"2010-06-21T20:50:52","modified_gmt":"2010-06-21T18:50:52","slug":"reset-password-with-in-service-manager","status":"publish","type":"post","link":"http:\/\/contoso.se\/blog\/?p=1605","title":{"rendered":"Reset Password with Service Manager"},"content":{"rendered":"

A common task for service desk is to reset an end-user password. A common scenario is that the operator has to fill in an incident form, start Active Directory Users and Computers console, find the user, reset the password, notify the password over the phone or send it in a e-mail to the end-user. There are a lot of steps; the operator sees the password and it is not good practise to give out passwords over the phone. In this post I will show you one solution to this issue. I will use a vbscript, a powershell script and the updated version of Patrik\u00e2\u20ac\u2122s<\/a> cmdlets for Service Manager.<\/p>\n

The first script, resetpassword.vbs1, will ask the operator for a username and an e-mail address. The username is the user that needs a new password. The e-mail address is the mailbox that will receive the new e-mail. This could be a colleague e-mail address or a private e-mail address of the affected user.<\/p>\n

The second script, password.ps1, is a powershell script that will create a closed incident for this task. This script is started by the vbscript resetpassword.vbs. For many service desks it is important to track all calls, and with this powershell script a new incident will be created and closed in the background.<\/p>\n

You need to create a task in the console. This task will be used to trigger resetpassword.vbs. Create the task with the following settings:<\/p>\n