{"id":1170,"date":"2009-12-08T21:44:38","date_gmt":"2009-12-08T19:44:38","guid":{"rendered":"http:\/\/contoso.se\/blog\/?p=1170"},"modified":"2010-09-01T12:17:03","modified_gmt":"2010-09-01T10:17:03","slug":"50217-planning-and-deploying-microsoft-system-center-service-manager-2010","status":"publish","type":"post","link":"http:\/\/contoso.se\/blog\/?p=1170","title":{"rendered":"50217 &#8211; Planning and Deploying Microsoft System Center Service Manager 2010"},"content":{"rendered":"<p>Microsoft Learning will release a Service Manager 2010 four-day instructor-led (classroom) course in the beginning of next year.\u00c2\u00a0I will deliver this course in Sweden, if you have any questions about the course or want to attend, send me a e-mail at andersATcontosoDOTse . We are planning to deliver this course during\u00c2\u00a0Q1 2010.<\/p>\n<p><em>This four-day instructor-led course provides students with knowledge and skills to plan, install and configure System Center Service Manager. It starts with a one-day workshop on the Microsoft Operations Framework and other methodologies for planning and deploying service management solutions, and then goes deeper into implementing, configuring and integrating Service Manager with other System center products . It also focuses on how IT processes such as MOF &amp; ITIL processes can be implemented side by side with Service Manager.<\/em><\/p>\n<ul>\n<li>Day 1: Using the Microsoft Operations Framework to Set the Baseline for a Service Manager 2010 Implementation\n<ul>\n<li>How MOF and ITIL Processes Support System Center Service Manager<\/li>\n<li>Change Management<\/li>\n<li>Configuration Management<\/li>\n<li>Service Desk<\/li>\n<li>Incident Management<\/li>\n<li>Problem Management<\/li>\n<li>Reviews and Reports<\/li>\n<li>Policy and Process exercises<\/li>\n<\/ul>\n<\/li>\n<li>Day 2: Planning a System Center Service Manager 2010 Deployment\n<ul>\n<li>Organizational analysis<\/li>\n<li>Planning and architecture design<\/li>\n<li>Deploying Service Manager<\/li>\n<\/ul>\n<\/li>\n<li>Day 3: Configuring and troubleshooting system center service manager 2010\n<ul>\n<li>Configurations Management and Connectors<\/li>\n<li>Service Manager Management Packs<\/li>\n<li>User Roles and Functions<\/li>\n<li>Troubleshooting Service Manager<\/li>\n<\/ul>\n<\/li>\n<li>Day 4: Operating and Maintaining System Center Service Manager 2010\n<ul>\n<li>Operating and using the product<\/li>\n<li>Data Warehouse and reporting<\/li>\n<li>Self Service Portal<\/li>\n<li>Maintaining Service Manager<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Microsoft Learning will release a Service Manager 2010 four-day instructor-led (classroom) course in the beginning of next year.\u00c2\u00a0I will deliver this course in Sweden, if you have any questions about the course or want to attend, send me a e-mail at andersATcontosoDOTse . We are planning to deliver this course during\u00c2\u00a0Q1 2010. This four-day instructor-led &hellip; <a href=\"http:\/\/contoso.se\/blog\/?p=1170\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[16,25],"tags":[],"_links":{"self":[{"href":"http:\/\/contoso.se\/blog\/index.php?rest_route=\/wp\/v2\/posts\/1170"}],"collection":[{"href":"http:\/\/contoso.se\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/contoso.se\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/contoso.se\/blog\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/contoso.se\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1170"}],"version-history":[{"count":7,"href":"http:\/\/contoso.se\/blog\/index.php?rest_route=\/wp\/v2\/posts\/1170\/revisions"}],"predecessor-version":[{"id":1748,"href":"http:\/\/contoso.se\/blog\/index.php?rest_route=\/wp\/v2\/posts\/1170\/revisions\/1748"}],"wp:attachment":[{"href":"http:\/\/contoso.se\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1170"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/contoso.se\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1170"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/contoso.se\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1170"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}