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Welcome to contoso.se! My name is Anders Bengtsson and this is my blog about Azure infrastructure and system management. I am a senior engineer in the FastTrack for Azure team, part of Azure Engineering, at Microsoft.  Contoso.se has two main purposes, first as a platform to share information with the community and the second as a notebook for myself.

Everything you read here is my own personal opinion and any code is provided "AS-IS" with no warranties.

Anders Bengtsson

MVP
MVP awarded 2007,2008,2009,2010

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Service Manager Unleashed
Service Manager Unleashed
Orchestrator Unleashed
Orchestrator 2012 Unleashed
OMS
Inside the Microsoft Operations Management Suite

Show Status of the last Review Activity (with a pinch of Orchestrator magic)

A friend asked me if it is possible to show the status of a related review activity in the “All Open Service Requests” view? After a while we realized that a requirements was to show the status of the last review activities, so if there were multiple review activities we just wanted to show the last one. The reason why they needed this view was that customer called service desk and asked about service requests. With a view like this the operator could easy see if all the manual review activities was completed, if the service request was still waiting on more approvals or if someone was building/working on the requested service.

We started by extending the Service Request class in Service Manager with two new properties, one to show the last review activity status and one to show when we last updated that status.

20130616_SRStatus03We use a runbook to update these properties

20130616_SRStatus02

Comprehensive description of each activity in the runbook

  1. Monitor Date/Time. The runbook runs every 30 minutes
  2. Query Database. Truncates a database that is used to store data temporary. The runbook use a database table to store review activity information temporary.
    20130616_SRStatus04
  3. Get Object. Gets all open Service Requests, from the extended Service Request class.
  4. Get Relationship. Get related Review Activities for each open Service Request
  5. Update Object. If there are no related review activities it will update the “LastStatus” property with “No Review Activities”
  6. Get Object. If there are related review activities it will get the review activity and write review activitiy and Service Request information to the database
  7. Junction is used to merge all threads together to one
  8. Format the current time/date to a format that works with Service Manager
  9. Query Database. Query the database to get last review activity for each Service Request and status of it
  10. Update Object. Updates each Service Request that is in the database with review activity status

The result in the Service Manager console can look like this

20130616_SRStatus01

You can download my example runbook and Service Manager class extension here, 20130616_SRStatus

Note that this is provided “AS-IS” with no warranties at all. This is not a production ready management pack or solution, just a idea and an example.


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