Edit Company Knowledge

If you have tried edit Company Knowledge you have most probable recived a popup telling you “Visual Studio Tools For Office runtime is not installed“. To cure this you can download Microsoft Visual Studio 2005 Tools for Office Second Edition Runtime here

After that you will recive a popup telling you “Failed to launch Microsoft Word. Please make sure Microsoft Word is installed. Here is the error message: {0}“. To cure that, install Microsoft Word. Then it should be possible for you to edit company knowledge. I needed a reboot both after Visual Studio tools setup and after Word setup.

As a template in your company knowledge articles I suggest that you follow a common structure, for example summary, configuration, cause, resolutions and additional information. Make sure you press SAVE in Word first and then switch over to the Company Knowledge box and press SAVE there too before you close Word.

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