Pete Zerger and I collaborated on a guide about Agentless Exception Monitoring (AEM) in Operations Manager 2007. Monitoring desktop client hardware, operating system and application faults can be of great value in terms of reducing total cost of ownership (TCO) through identification of widespread faults in the monitored environment. In Operations Manager 2007, there are actually three components for monitoring the client experience:

  • Agentless Exception Monitoring (AEM)
  • Customer Experience Improvement Program (CEIP)
  • Management Packs for Windows-based workstation operating systems and applications

In this document, we’ll focus specifically on configuration Agent Exception Monitoring feature.

Download the document here

If you want to do silent AEM reporting you can modify the following regkeys, but before you do that, make sure it approved in your organization.

for XP
HLKM\Software\Policies\Microsoft\PCHealth\ErrorReporting\ShowUI to DWORD 0 HKLM\Software\Policies\Microsoft\PCHealth\ErrorReporting\DW\DWByPassQueue to DWORD 1 HKLM\Software\Policies\Microsoft\PCHealth\ErrorReporting\DW\DWAlwaysReport to DWORD 1 HKLM\Software\Policies\Microsoft\PCHealth\ErrorReporting\DW\DWNeverUpload to DWORD 0

for Vista
Set DontShowUI key and appropriate Consent as per http://msdn.microsoft.com/en-us/library/bb513638(VS.85).aspx