A common task when working with Operations Manager and Service Manager is that you need to create distributed applications and business services. Often you don’t have knowledge about the service, you don’t know where to start or what to include and not to include. I found a good document around this, Service Mapping, from Microsoft Operations Framework (MOF). This document is intended to introduce the content, structure, development, usage and benefits of service maps. It will

  • Show you a service map
  • Demonstrate how to build service maps
  • Suggest how to use service maps

The document also includes information how to use service maps in Operations Manager and Service Manager. You can download the document here.