Category Archives: System Center Service Manager
Show Status of the last Review Activity (with a pinch of Orchestrator magic)

A friend asked me if it is possible to show the status of a related review activity in the “All Open Service Requests” view? After…

Tracking Logon and Logoff Activities in Service Manager

Last week I received a e-mail around tracking logon and logoff activities Service Manager with Operations Manager. It can be solved with a…

Self-service data recovery with Data Protection Manager, Service Manager and Orchestrator

In my sandbox I test a lot of solutions, management packs, integration packs and ideas. They don’t always work out the way…

Manage new monitoring by self-service (light MP authoring with a pinch of Orchestrator magic)

A common scenario I often see is that everyone in the IT organisation knows that Operations Manager can monitor everything and fulfill all requirements, but…

Execute a service request at a later date

I received a questions a couple of days ago how to delay a runbook? The scenario was that someone submit…

Building a change calendar with Orchestrator and Service Manager

A change calendar keeps everyone informed about when changes will be performed and also gives a overview of planned changes…

Pass information between runbook activity

In Service Manager 2012 we can use runbooks from Orchestrator as activity in for example a service request template. This…

Different Service Level Objectives (SLO) for different departments

The following post show how to configure different Service Level Objectives (SLO) for the DEV and HR departments. The scenario…

Handle disk IOPS when deploying/deleting or update a virtual machine

A couple of weeks ago I needed to build a solution where disk IOPS are allocated when a new virtual…

Get-FileAttachments – Download attached files from Service Manager

In the Integration Pack for Service Manager 2012 there is a activity to upload attachment, you can also look at attachments with…

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