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Everyone working with the System Center product suite has most likely read one of the “Unleashed” books. In many forums they have been described as a technical ”bible.” We are pleased to announce there will be a new “bible” for Service Manager 2010!
Service Manager, the long-awaited third major component of Microsoft’s System Center suite, addresses the “Supporting” quadrant of the MOF process model. System Center Service Manager 2010 Unleashed will provide in-depth reference and technical information about Microsoft System Center Service Manager 2010, as well as information on other products and technologies on which its features and components are dependant.
The content uses an end-to-end feature implementation perspective, facilitating more optimized deployments by covering related topics in a stepwise order for a given feature area. The book begins with an overview, moves into planning, design, and implementation, and then covers the most important and significant feature sets of the product – of interest to SCSM administrators worldwide.
Authors are Kerrie Meyler, Alexandre Verkinderen, Anders Bengtsson, David Pultorak, and Patrik Sundqvist. Also contributing are Travis Wright, Kurt Van Hoecke, and Maarten Goet.
Here are some of the topics we plan to cover:
• Service Manager Basics
• Service Manager 2010 Overview
• MOF & ITIL (Why You Care)
• Looking Inside Service Manager
• Designing Service Manager
• Planning Complex Configurations
• Installing Service Manager 2010
• Using the Service Manager Console
• Connecting to Operations Manager, Configuration Manager, and Active Directory
• Business Services
• Incident Management
• Problem Management
• Change Management
• Release Management Services
• IT Management – Governance, Risk Management, and Compliance
• Using the Self-Service Portal
• Service Manager and Security
• Backup, Recovery, and Maintenance
• Customization Planning
• Customizing Workflows and Management Packs
• Reports, Dashboards, and Data Analysis
• Customizing the Data Warehouse and Reporting
• Service Manager and the Managed Service Provider
• Partner Solutions
Service Manager 2010 Unleashed will be published by Sams Publishing, joining the existing System Center series with Unleashed books on Operations Manager and Configuration Manager. The book will incorporate Service Manager 2010 SP1 as well as enhancements in an anticipated R2 release in 2011.
I’m very proud to be working on this book and I would like to thank Kerrie Meyler for asking me to join the project.
Microsoft Learning will release a Service Manager 2010 four-day instructor-led (classroom) course in the beginning of next year. I will deliver this course in Sweden, if you have any questions about the course or want to attend, send me a e-mail at andersATcontosoDOTse . We are planning to deliver this course during Q1 2010.
This four-day instructor-led course provides students with knowledge and skills to plan, install and configure System Center Service Manager. It starts with a one-day workshop on the Microsoft Operations Framework and other methodologies for planning and deploying service management solutions, and then goes deeper into implementing, configuring and integrating Service Manager with other System center products . It also focuses on how IT processes such as MOF & ITIL processes can be implemented side by side with Service Manager.
- Day 1: Using the Microsoft Operations Framework to Set the Baseline for a Service Manager 2010 Implementation
- How MOF and ITIL Processes Support System Center Service Manager
- Change Management
- Configuration Management
- Service Desk
- Incident Management
- Problem Management
- Reviews and Reports
- Policy and Process exercises
- Day 2: Planning a System Center Service Manager 2010 Deployment
- Organizational analysis
- Planning and architecture design
- Deploying Service Manager
- Day 3: Configuring and troubleshooting system center service manager 2010
- Configurations Management and Connectors
- Service Manager Management Packs
- User Roles and Functions
- Troubleshooting Service Manager
- Day 4: Operating and Maintaining System Center Service Manager 2010
- Operating and using the product
- Data Warehouse and reporting
- Self Service Portal
- Maintaining Service Manager
This week Microsoft Learning released a new Operations Manager 2007 R2 instructor-led (classroom) course for IT Professionals. It is a 3-days course that will cover the following topics in deep, level 400.
This course was written by myself and Maarten Goet. Maarten is also a Microsoft MVP within Operations Manager. We have tried to add as much “real world scenarios” and field experience as possible into this course and hope you will learn a lot!
Module 1: Architecture and Troubleshooting
This module will explain how the ‘internals’ of Operations Manager work and how to troubleshoot
Module 2: Management Packs
This module will explain management pack architecture and how to author a management pack.
Module 3: Reporting
This module will explain how to develop custom reports.
Module 4: Connectors
This module will explain how to connect Operations Manager to remote systems, like a ticketing system.
Module 5: Advanced Scripting and PowerShell
This module will explain how to build and work with Operations Manager scripting and PowerShell.
Two of my friends and MVP colleagues, Björn Axell and Pete Zerger, has author a really cool 4-days System Center Essentials (SCE) course together. The course will cover all features of SCE including patch management, software distribution, inventorying and monitoring.
Don’t miss this chance to learn SCE from a real SCE-Jedi!
More info and registration here.
Try System Center Service Manager in a free online lab environment at http://www.microsoftservicemanagertestdrive.com/
The scenarios in the lab will demonstrate an overview of a Microsoft System Center Service Manager installation and initial configuration, covering the following topics:
*Installing Service Manager
*Importing data from Active Directory,System Center Configuration Manager, and data and alerts from Operations Manager 2007 SP1 and above
*Configuring User Roles within Service Manager
*Manually adding users that were not imported from Active Directory’
*Creating several templates, configuring initial parameters, creating queues, lists, and groups, and then creating a management pack to save any custom objects
*Installing Service Manager in a production environment in a scenario where Service Manager is installed on four computers
I and Jörgen Nilsson (senior consultant, been working with deployment since 1994, expert in Configuration Manager) will deliver a custom 5-days course on Operations Manager 2007 and Configuration Manager 2007 in Stockholm. We have selected a number of real-world topics/features that customer often use of these two production, then we have build a course around them. It is a basic course in both products, to give students knowledge about all the common features and how to use them according to best practices.
- Introduction to System Center, Configuration Manager and Operations Manager
- SCCM: Deployment of Configuration Manager
- SCCM: Queries and reports
- SCCM: Installation, administration and troubbleshooting clients
- SCCM: Configure, administration and troubbleshooting software distribution
- SCCM: OS deployment
- SCCM: Monitor and troubleshoot Configuration Manager
- SCCM: Configure, administration and troubbleshooting software updates (patch management)
- SCCM: Hardware and software inventory
- SCCM: Sofware Metering
- Ops Mgr: Deployment and upgrade to Operations Manager
- Ops Mgr: walkthrough of the Operations Console
- Ops Mgr: Installation, administration and troubbleshooting agents
- Ops Mgr: Management packs and targeting
- Ops Mgr: Audit Collection Service (ACS)
- Ops Mgr: Reporting
- Ops Mgr: Client monitoring (AEM)
- Ops Mgr: How to monitor non-trusted environments
Read more and sign up here [in Swedish]. If you have any questions about the course or want to attend in a english version of this course, send me a e-mail [andersATcontosoDOTse].
- The console and management settings
- Management packs and targeting
- Distributed applications
- Architecture and design
- Security, backup and recovery
- Audit Collection Services (ACS)
- Monitoring non Microsoft technologies for example Linux
- Agentless Exception Monitoring (AEM)
- Migration from MOM 2005 to Ops Mgr 2007
If you have any questions regarding this lab or other System Center courses, send me a e-mail.
This week I have been teaching the new “Managing System Center Operations Manager 2007” course. It is a 5-day course with a mix of theory, instructor led teaching and hands on labs. My understanding is that we were first in the world to carry out this course, outside Microsoft. It was a very instructive week and I want to thank all students, Swedish as well as international participants, for great discussions.
This course contains the following headings:
- Module 1: Installing System Center Operations Manager 2007
- Module 2: Using the Operations Console
- Module 3: Configuring Management Group and Agent Settings
- Module 4: Agent Installation
- Module 5: Management Packs
- Module 6: Reporting
- Module 7: Agentless Exception Monitoring
- Module 8: Audit Collection Services
- Module 9: Using Operations Manager 2007 Command shell
- Module 10: Complex Environments
- Module 11: Migrating from MOM 2005 to Operations Manager 2007
The course is preparing for the 70-400 exam, MCTS (Microsoft Certified Technology Specialist): System Center Operations Manager 2007, Configuration.
If you have any questions regarding this course or other System Center courses, send me a e-mail.